Where we ship
EZpeps currently accepts delivery addresses in Canada, the United States, and other available international destinations shown at checkout.
| Delivery region | Currency and shipping shown at checkout |
|---|---|
| Canada | CAD $20 flat shipping before any applicable free-shipping threshold |
| United States | USD pricing and the applicable shipping charge |
| Other available destinations | USD pricing and the applicable shipping charge |
Before an order is placed, checkout displays the selected currency, applicable shipping charge, taxes, and payment methods available for the delivery address. Your selected currency is not changed silently if the delivery country differs; however, manual payment methods remain limited by delivery country.
Payment and processing
Qualifying Canadian delivery addresses may be offered manual Interac e-Transfer in CAD. Qualifying United States delivery addresses may be offered manual Zelle in USD. Other available international destinations do not currently have a manual payment method. A manual-payment order remains on hold until payment is received and verified, and any required order review is complete.
For an Interac e-Transfer or Zelle order, follow the instructions displayed at checkout and in the order email exactly. Unpaid, duplicate, expired, or cancelled payment requests are not processed. Checkout does not create an automatic refill, subscription, or future manual-payment charge.
Delivery timing
For an order that is paid and verified promptly, EZpeps targets delivery within 5–7 days from order placement. This is a target, not a guaranteed delivery date. Timing can be affected by payment verification, destination, carrier handling, weather, remote-area service, and other events outside EZpeps’ reasonable control.
When a shipment is handed to the carrier, EZpeps sends a shipment confirmation and any available tracking details to the email address used at checkout.
Address changes
For help with an address change before carrier handoff, start with Pepper through Support & Contact and submit the secure support ticket for staff review. Include the exact order number and a short description. A change cannot be guaranteed once processing has begun or a shipment has been handed to the carrier.
Tracking and delivery questions
Where available, tracking details are sent after carrier handoff and may appear in the customer order account. Pepper can provide read-only available order or tracking information when the exact order ID is supplied. For a missing shipment confirmation, delivery delay, or any action that needs staff review, use the secure ticket form on Support & Contact.
Damaged, incorrect, or incomplete orders
Submit a secure support ticket promptly. Include the exact order number, clear photographs of the parcel, shipping label, and affected item, plus a short description. EZpeps reviews reports under its Return & Replacement Policy.
Support
Pepper is the customer-service starting point. Use the live chat and, when staff review is needed, the secure ticket form at Support & Contact. SMS and WhatsApp are not offered for customer service.