Privacy policy

Effective date: October 2, 2026
Last updated: October 2, 2026

EZpeps respects the privacy of visitors and customers. This Privacy Policy explains what information we collect, how we use it, when we share it with service providers, and how to contact us about privacy questions.

1. Information we collect

Depending on how you use the website, create an account, contact us, or place an order, EZpeps may collect:

• Contact information, including name, email address, phone number, billing address, and shipping address;
• Account and order information, including selected listed options, order status, payment-status information, shipment tracking information, and support correspondence;
• Payment-related information needed to reconcile an Interac e-Transfer, Zelle payment, or another available payment method. EZpeps does not request banking credentials or store full card details on this website;
• Information submitted through support, chat, contact, affiliate/referral, promo-code, or order-issue forms, including attachments you choose to provide;
• Technical information such as IP address, browser and device information, pages viewed, approximate location derived from IP address, cookie/session information, and analytics data; and
• Support-ticket and customer-service correspondence, including contact details and materials you choose to provide for a support case.

Please do not send health history, prescription information, or other sensitive medical information through the website, chat, SMS, or support channels. EZpeps support does not provide medical, dosing, therapeutic, diagnostic, veterinary, safety, or suitability guidance.

2. How we use information

EZpeps may use information to create and administer customer accounts and orders; verify payment status, process, prepare, and fulfill orders; arrange shipping, provide tracking information, and address delivery or order issues; provide customer support and respond to documentation or account questions; maintain website security, prevent fraud or misuse, and troubleshoot technical issues; improve website operation and customer experience; and administer affiliate, referral, promo-code, and source-attribution programs.

3. Service providers and disclosures

EZpeps may share only the information reasonably necessary with providers that help operate the website or fulfill customer requests. Depending on services in use, these providers may include WooCommerce, WordPress, website hosting, security, analytics, email, and cookie/session providers; payment and bank-transfer reconciliation providers; ShipStation, shipping carriers, and delivery-tracking providers; Tawk.to and other customer-support, chat, or form providers; and other support, chat, or form providers necessary to operate the secure customer-service workflow; and affiliate/referral or promotion providers that help record an eligible referral or discount.

We do not sell or rent personal information. We do not sell, rent, or share mobile numbers with third parties or affiliates for their own marketing or promotional purposes. We may disclose information where reasonably necessary to protect the website, investigate fraud or misuse, enforce these policies, or comply with a valid legal obligation.

4. Cookies and similar technologies

EZpeps uses cookies and similar technologies that are necessary for website functionality, shopping-cart and session operation, security, analytics, and preference storage. You can adjust browser settings to limit cookies, but doing so may affect account, cart, checkout, or website functionality.

5. Payments and order status

Orders paid by Interac e-Transfer, Zelle, or another manual payment method may be held until payment is received and verified. EZpeps and its operations providers may retain payment-status and reconciliation information necessary to administer an order. Do not send bank login credentials or unnecessary financial information to EZpeps.

6. Customer Care contact channels

EZpeps provides customer service through Pepper live chat and secure support tickets. A ticket may include contact details needed for staff review and follow-up. Customer Care SMS is not currently offered. EZpeps is not collecting SMS consent, enrolling visitors for text messages, or sending Customer Care, refill, promotional, medical, payment, or order messages by SMS.

A telephone number submitted through a secure support form is used only for that support case and does not create SMS consent. EZpeps does not sell, rent, or share mobile numbers or SMS opt-in data for third-party or affiliate marketing or promotional purposes. Staff may use the secure ticket record and the contact details supplied for the case to follow up by an available support channel, including email where available.

7. Retention and security

EZpeps retains information for as long as reasonably necessary for the purposes described in this Policy, including order administration, support, security, dispute handling, and recordkeeping. We use reasonable administrative, technical, and organizational safeguards, but no online system can guarantee absolute security.

8. Access, correction, and privacy requests

To request access to, correction of, or deletion of personal information where applicable, contact [email protected] with the subject line Privacy Request. We may need to verify the request before responding.

9. Changes to this policy

EZpeps may update this Privacy Policy as website features or operations change. The effective date at the top of this page identifies the current version.

10. Contact

For privacy questions, contact [email protected].