Start with Pepper
Pepper is the EZpeps live-chat assistant and the first point of contact for customer support. Open the chat on any page to ask a customer-service question, find published catalogue or policy information, or check an order’s status with an exact order ID.
What Pepper can help with
- Published catalogue details, documentation, checkout, shipping, return, and payment-policy information.
- Read-only order-status and tracking information when you provide the exact order ID from your confirmation.
- Finding the correct public product, policy, or account path.
Contact Us
Use this form for a non-medical customer-service request that needs operations review, including a cancellation, address change, replacement request, delivery concern, payment-reconciliation question, or account-access issue. Your submitted form is routed to EZpeps operations at [email protected] for review and follow-up.
Do not include payment-card details, bank credentials, medical information, or dosing questions in this form, by email, or in chat.
Pepper’s secure ticket form remains available inside chat when staff review is needed. The Contact Us form above is an additional way to reach operations; it does not enroll anyone in SMS messages.
Important boundary
EZpeps products are research materials only. Pepper cannot provide medical, product-use, dosing, administration, safety, treatment, or individualized suitability guidance. Pepper can help with non-medical catalogue details, product documentation, ordering, and customer service.
For published policy details, see Shipping & Delivery, Return & Replacement, Terms, and Privacy.